The Library is aware that some users are experiencing difficulty accessing some of the Library's databases, especially when using Chrome.
If you see the error message: "This site can’t provide a secure connection ezproxy.purchase.edu sent an invalid response. ERR_SSL_PROTOCOL_ERROR" please try one of the steps below:
- Clear your cache/history (Directions: Chrome, Firefox, Safari)
- Use an incognito/private browsing window/tab (Directions: Chrome, Firefox, Safari)
- Try a browser you haven’t used before. We recommend Firefox, as fewer users are getting this security error with Firefox
- Go to the URL bar and change the ezproxy prefix (everything before the second https/http) to:
http://ezproxy.purchase.edu/login?url=
If you have a URL with prefixes http://ezproxy.purchase.edu:2048/login?url= or http://ezproxy.purchase.edu:8443/login?url= these are older prefixes and should be changed to the new one above.
If this does not resolve the problem, please contact EResources Librarian Carrie Marten (Carrie.Marten@purchase.edu) or CTS (helpdesk@purchase.edu or via Zoom).
Please include the following information when you report the problem to better help us troubleshoot:
- Your name and email
- What browser you were using
- What type of operating system you are using (i.e. Mac vs. Windows)
- Which database or library resource you were trying to access
- A screenshot of the error message (or at least copy the text of the error message)
Please see our FAQ on accessing databases from off-campus for more information.
