Answered By: Carrie Marten Last Updated: Jun 25, 2018 Views: 167
Some browsers store old versions of a particular website/page in their cache. Most of the time this speeds up the process for loading a page the next time you visit. However, when it comes to online databases, this can actually cause an error to occur when trying to access a journal/article. If you received an error that looks similar to the one below, there is an easy way to fix the issue.
To correct this issue, follow these instructions from ProQuest:
1. Restart your web browser.
2. Go to http://www.proquest.com/cookiecutter and click on "Click Here to Reset your Browser"
3. Clear the cache of your web browser.
Once these things have been done, you should not have a problem accessing journals or articles from ProQuest.
You can also use this form to submit a chat question. Try that if you're waiting too long.
This service is staffed by librarians from New York State, as well as other parts of the country. You will not necessarily be chatting with a librarian from Purchase College.