Answered By: Carrie Marten Last Updated: Jun 25, 2018 Views: 173
Some browsers store old versions of a particular website/page in their cache. Most of the time this speeds up the process for loading a page the next time you visit. However, when it comes to online databases, this can actually cause an error to occur when trying to access a journal/article. If you received an error that looks similar to the one below, there is an easy way to fix the issue.
To correct this issue, follow these instructions from ProQuest:
1. Restart your web browser.
2. Go to http://www.proquest.com/cookiecutter and click on "Click Here to Reset your Browser"
3. Clear the cache of your web browser.
Once these things have been done, you should not have a problem accessing journals or articles from ProQuest.