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Can I send a text message to a librarian? How much does it cost?

How do I use Text Us, the "text a librarian" reference service? What are the hours for this service?
Last Updated: Oct 13, 2014  |  878 Views

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Text Us!  Purchase College Library has a text message reference service. You can send the Library questions via text message (SMS), and a librarian will text you back with an answer.

 

How do I use Text Us?

It’s easy. Just follow three simple steps:Text Us Phone Icon

  1. Text your question to (914) 873-1711*
  2. A librarian will respond as soon as possible!
  3. Save us in your contacts and text us when you’re on the go.

*Note: This number is for text only. To call the library, dial (914) 251-6401.

When can I text the library?

The text reference service will be available during the following hours:

Fall Semester Text Us Hours:

Monday-Thursday: 9am-11pm

Friday:      9am - 4pm

Saturday: 11am-4pm

Sunday:    12pm-11pm

Exceptions & Holiday Hours:

  • Thurs. Oct. 9: 9am-7pm
  • Sun. Oct. 12:  Unavailable (Library open but Text Us staff are on Columbus Day holiday)
  • Thurs. Oct. 30: 9am-7pm
  • Thurs. Nov. 6: 9am-7pm 
  • Thurs. Nov. 20: 9am-7pm
  • Thurs. Nov. 27- Sat. Nov. 29: Unavailable (Library Closed for Thanksgiving)
  • Sun. Nov. 30: 6pm - 11pm (Library opens at 6pm)

Text us any time day or night and you'll receive an answer as quickly as possible, generally within 10 minutes during the regular service hours listed above. If you text us afterhours, your question will be answered when the next shift begins.

Note: If the Library is closed for a holiday, weekend, event, or weather emergency, Text Us will not be available.

See Library Hours for more. If you need assistance when the library is closed, please use our Ask Us 24/7 Chat service.

How much does it cost?

The Library doesn’t charge a fee for using Text Us; however, standard messaging and data charges from your cell phone service provider may apply, depending on your phone plan.

 

Who is answering my texts?

Text Us is staffed by reference librarians and circulation supervisors who work at Purchase College Library. Text Us is staffed by real librarians (we're not robots!). Unlike Ask Us 24/7 Chat, Text Us is not staffed by people at other libraries. So go ahead and text Purchase College Library... we're always happy to help!

 

How do keywords work?

Keywords are a great way to get fast info about the Library. Send a single Keyword or Key phrase in the body of your text, and you'll get an automated reply for frequently asked questions. (It's just like texting CooCoo for Metro North train times!) For example, you could text us keywords like...

"HOURS" to get a text showing the library's hours of operation

"WIFI" to learn how to log in to the wireless internet in the library

Look for posters with keywords around the library or see this list of all keywords.


Scan this QR Code with your smartphone to text a librarian now!  Can't scan it? Download a QR Code Reader like RedLaser.

qrcode

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      Via SMS: TXT your question
      to (914) 873-1711  more info

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